From hours to minutes.Claim intake, reinvented.
TurfAI reads every document in a life insurance claim, verifies completeness, screens for operational risk, and recommends the right processing lane — before a human ever opens the file.
Claim intake is still stuck in the paper era
Every life claim arrives as a bundle of forms, certificates, IDs and correspondence. Handlers key it in, chase what's missing, and hope nothing slips through.
- Manual keying from PDFs & scans40+ min / claim
- Reviewing 8–12 documents per fileRepetitive
- Missing info discovered lateRework loops
- Days between intake and settlementSLA at risk
- One upload — every document read at once< 2 min
- Auto-validation flags gaps immediately0 rework
- Screening surfaces risk before payoutAudit-ready
- Auto-routed to fast-track or reviewSame day
Business outcomes that move the P&L
TurfAI compresses days of manual intake into minutes — freeing handlers, protecting SLAs, and lowering unit cost per claim.
What automating 10,000 claims a year looks like
For a mid-sized life insurer processing 10,000 claims annually at ~5 hours of handling time each, TurfAI can return tens of thousands of handler-hours back to the business — redeployed to complex cases, exception handling, and customer engagement.
Representative industry improvements from intelligent document processing and workflow automation. Actual results depend on document quality, claim complexity, and integration depth.
Four specialised agents. One clean claim record.
TurfAI reads every uploaded document together — forms, certificates, IDs, correspondence — and turns them into a structured digital claim record.
It then validates the submission, flags missing information, screens for operational risk, and recommends the right processing lane before the claim ever reaches settlement.
Operations teams stop spending time on paperwork and start spending it on the claims that genuinely need human judgment.
How the Workflow Works
A four-step multi-agent pipeline that turns raw documents into a routed, ready-to-process claim.
Capture Information
Reads every uploaded document together and extracts policy, claimant, death and supporting details into one structured claim record.
- Policy Information
- Claimant Information
- Death Details
- Documents Received
Validate Submission
Checks whether every mandatory field and supporting document required for registration is present and consistent.
- Validation Status
- Missing Fields
- Missing Documents
Operational Screening
Flags operational risk — low-confidence extractions, inconsistencies, and issues likely to delay processing.
- Operational Risk
- Observations
- Next Action
Route the Claim
Recommends the right processing lane so ready claims move fast and complex ones reach the right specialist.
Complete submission ready for settlement.
Additional information is required.
Operational review required before settlement.
Benefits for Claims Operations
Faster Registration
Reduce the time required to register new claims from hours to minutes.
Less Manual Work
Eliminate repetitive document review and manual data entry.
Earlier Gap Detection
Identify incomplete submissions before settlement begins.
Consistent Processing
Apply the same validation and routing logic to every claim.
Improved Productivity
Let handlers process more claims while focusing on exceptions.
Better Customer Experience
Reduce delays and improve transparency across the claims journey.
Experience Claims Intake & Triage in Action
Upload a sample life insurance claim and watch TurfAI automatically:
- Extract information from multiple documents
- Build a structured claim record
- Validate the submission
- Perform operational screening
- Recommend the appropriate processing path